Refund Policy

At Trade House, we want you to be satisfied with your experience. This Refund Policy explains when you may request a refund for subscriptions and one-time purchases made through the Service.

1. Subscription Refunds

If you are not satisfied with your paid subscription, you may request a full refund within 14 days of your initial purchase or within 14 days of any automatic renewal. After this period, subscription fees are generally non-refundable, but we may issue partial refunds at our discretion in exceptional circumstances.

2. One-Time Purchase Refunds

One-time purchases, such as AI analysis packs, are eligible for a refund within 14 days of purchase, provided the pack has not been substantially used. If the pack has been fully or mostly consumed, we reserve the right to decline the refund.

3. How to Request a Refund

To request a refund, contact us at support@tradehouse.app with the email address associated with your account and details of the purchase. We will review your request and respond within 5-10 business days.

4. Cancellation

You can cancel your subscription at any time from your account settings. Cancellation stops future billing; it does not automatically generate a refund for previous charges unless the request falls within the refund window above.

5. Exceptions

We do not provide refunds for abuse of the Service, violations of our Terms of Service, or requests made outside the applicable refund window. We also reserve the right to suspend accounts found to be requesting refunds in bad faith.

6. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be posted on this page with the effective date.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at support@tradehouse.app.