Refund Policy

This Refund Policy applies to subscriptions and one-time purchases for the Trade House website, applications, and related services (the “Service”). The Service is provided by trade house (“trade house”, “Trade House”, “we”, “us”, or “our”), the registered legal business name and seller of the Service. Trade House is the brand name under which the Service is marketed.

1. Our 14-Day Refund Window

You may request a refund within 14 calendar days of your initial subscription purchase or an automatic subscription renewal. After that period, subscription fees are generally non-refundable except where required by applicable law or where we agree otherwise because of an exceptional service issue.

2. One-Time Purchase Refunds

You may request a refund for a one-time purchase, such as an AI analysis pack, within 14 calendar days of purchase. We may reduce or decline the refund where the digital service has been fully performed, the purchased allowance has been substantially used, or applicable law permits us to do so after you requested immediate performance.

3. Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all Trade House orders, processes payments, and handles returns and billing-related customer service. Approved refunds are issued by Paddle to the original payment method, subject to payment-network processing times.

4. How to Request a Refund

Submit your request through paddle.net or contact us at support@tradehouse.app using the email address associated with your account. Include the order or transaction number, purchase date, plan or product purchased, and the reason for your request. We will review requests promptly and may ask for information needed to locate the order.

5. Refund Processing

If a refund is approved, Paddle will return the applicable amount to the original payment method. Banks and card providers may take additional time to display the credit. Taxes are refunded where required and handled by Paddle as Merchant of Record.

6. Cancellation

You can cancel your subscription at any time from your account settings. Cancellation stops future renewals and you retain access until the end of the current paid period. Cancellation does not automatically refund a previous charge; a refund must be requested separately and remains subject to this policy.

7. Exceptions

We may decline requests made outside the applicable refund window, requests relating to substantial use of a digital allowance, duplicate or abusive requests, fraud, chargeback abuse, or a material violation of our Terms of Service. Nothing in this policy limits any mandatory consumer right or remedy available under applicable law.

8. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be posted on this page with its updated date. Changes do not reduce rights that applied to a purchase before the change where applicable law prevents that result.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at support@tradehouse.app.